If they are not sure of the web site, then we will not be able to get online sales. Make sure you do the following to improve the confidence of your customers:
1. Put your picture on the site
It is said if you put your image on your website, this will increase customer confidence more 2x. Customers want to know who they are buying or selling. By looking at the picture of business owners will at least improve their confidence in online transactions.
2. Quick email reply
Do not allow 2-3 days to respond to customer email. Preferably less than one hour, the client has missed your email. The speed will show that you are really serious in conducting business and entertain any questions the customer. Customer confidence is increased when receiving email replies quickly.
3. Put your business details
Include your business name, address, telephone number completely. Do not forget also, email address, Facebook, Skype or WhatsApp if you use it in business. You provide more ways for customers to contact you, more confident they are buying. This is because it shows you’re ready to be contacted in case there is any questions, problems or customer need.
4. Active in social media
By being active in social media such as Facebook, Instagram, Twitter and so on you have to show personality and existence in the real world, and not merely website to cheat customers. Customers will more able to feel confident that when the relationship with you even through your updates on social media. Therefore, take a moment to update your social media several times a day.
5. Use Video to introduce yourself and business
Why not use the video as well to introduce yourself and your business. Should not be too long, just a 2-5 minute video featuring yourself enough to introduce your business. If the picture you can increase customer confidence 4 times, your video will increase many times over again because the customer will be able to see, hear and watch you. The time is now relatively easy to produce a video as your mobile phone is also equipped with a video camera software.
6. Include customer testimonials ago
Do not forget to include customer testimonials, satisfied customers. The best testimony is included with the image to enhance confidence. Better yet, if the testimony is shaped video!
I hope these tips can give you more ideas to increase the confidence of customers towards your Internet business and improve your Internet business sales.